Lewes residents ~ Beware of the cowboy cleaner
Every once in a while I hear a story that saddens me relating to my industry, I recently cleaned some carpets for a lady living in Laughton, she was very cautious on the telephone and even more so when I arrived to clean her carpets.
I donned my protective overshoes and proceeded into her front room with my vacuum cleaner. ‘The other men didn’t vacuum or wear overshoes’ she said,’I always do both’ was my reply. After a brief conversation with her, I discovered why she was wary to begin with, four months before my arrival she had employed a cleaning company to clean the carpet (lounge / dining room) that I was cleaning.
My customer explained that she had employed them because they were cheap, the leaflet offer said lounge & dining room for only £29 inclusive, that is cheap! On arrival, the cleaning company announced that £10 extra will be charged for furniture moving and a further £30 for stain treatment, my customer felt intimidated and said nothing. The men proceeded to clean the carpet, with no vacuuming and only using an old electric machine, it took 15 minutes from start to finish, ‘that’s £69 please madam’ the gentleman said. My customer paid him quickly to get him out of her house.
My charge was an inclusive cost of £60, which included furniture moving, stain treatment, pre- vacuuming, the use of non toxic solutions and cleaning using filtered and softened water. My customer was delighted with the result and will tell her friends about the service she received. If a carpet cleaning company offer ‘special deals’ ask lots of questions before letting them into your home!
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